Privacy Policy

Volt Nutrition Pvt Ltd (operating as Protein Balance) — proteinbalance.in

This Privacy Policy describes how Volt Nutrition Pvt Ltd (operating the brand “Protein Balance,” “we,” “us,” or “our”), owner of the website proteinbalance.in (the “Website”), collects, uses, processes, and protects your personal data. We are committed to safeguarding your privacy and ensuring compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023), and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (IT Rules, 2011).

By accessing or using our Website, you signify that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website.

1. Information We Collect

We collect various types of personal data to provide and improve our services:

1.1. Information You Provide Directly to Us

• Account Signup Information: Name, surname, email address, phone number, username, passwords, and physical address.
• Communication Data: Information from your communications with us via email, chat, or other means, including purchase history details.
• User-Generated Content: Images or other content you upload for product reviews, support chat, or image-based product search.
• Payment Information: Credit or debit card numbers, card type, expiration date, billing address, and your name.
• Demographic Information: Optional information such as age, gender, or postal code.
• QR Code + WhatsApp Signup: Contact details when you voluntarily sign up via QR codes on our packaging.

1.2. Information Collected Automatically

• Usage Data: Information about your interactions, browsing history, and search queries.
• Log Data: IP address, browser type, ISP, date/time stamp, and referring/exit pages.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your preferences and pages visited.

2. How We Use Your Information

• To Provide and Operate Services: Process orders and manage your account.
• To Improve User Experience: Analyse usage, develop new features, and personalise your experience.
• For Payment Processing: Process payments for purchases and services.
• For Security and Fraud Prevention: Detect and protect against errors, fraud, and criminal activity.
• For Communication and Marketing: Respond to inquiries and inform you about offers, products, lab reports, guides, and updates.
• For Legal and Compliance Purposes: Enforce our terms, resolve disputes, and comply with legal obligations.

3. Legal Basis for Processing

• Consent: Where you have given explicit, free, specific, informed, and unambiguous consent.
• Contractual Necessity: To perform a contract with you or take steps at your request before entering into one.
• Legitimate Interests: Where necessary for our legitimate business interests, provided these do not override your rights.
• Legal Obligation: Where processing is necessary to comply with a legal obligation.

4. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Obtain confirmation of whether your data is being processed and access to that data.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data under certain conditions.
• Right to Restriction of Processing: Request restriction of processing under certain conditions.
• Right to Data Portability: Request transfer of your data to another organisation or directly to you.
• Right to Object: Object to our processing of your personal data under certain conditions.
• Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Nominate: Nominate an individual to exercise your rights in case of death or incapacitation.

5. Consent Mechanism

Along with or before every request for consent, we will provide a clear notice about what data is collected, the purpose of processing, and how you can exercise your rights. Consent is obtained through a clear affirmative action that is free, specific, informed, unconditional, and unambiguous.

By providing your phone number at checkout or via QR code signup, you consent to receive order updates, support messages, and marketing communication via WhatsApp, SMS, or email. You can opt out of marketing communication at any time.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. We will delete personal data if consent is withdrawn or the specified purpose is no longer served, unless retention is legally required.

7. Data Security

We have implemented reasonable security practices including physical, electronic, and procedural safeguards, regular system monitoring, strict access controls, and encryption of all transmitted and stored data.

8. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Third-Party Service Providers: Payment processors, shipping partners, data analysis, and customer support providers who are obligated to protect your data.
• Affiliated Entities: Within Volt Nutrition Pvt Ltd for business purposes.
• Legal Requirements: Where required by court order, government authority, or law enforcement.
• Business Transfers: In the event of a merger, acquisition, or restructuring.
• Public Reviews: Your name and review content (not email or IP) may be publicly displayed on our Website.

9. Cross-Border Data Transfer

Your personal data may be transferred to and processed in countries outside India. Such transfers comply with applicable data protection laws, and appropriate safeguards are in place to protect your data.

10. Children’s Privacy

We do not knowingly collect personal information from children under 18 without verifiable parental consent. If you are under 18, please use our Website only with the assistance of a parent or guardian. If you believe your child has provided information without your consent, please contact us at support@proteinbalance.in immediately.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Website functionality.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes are effective immediately upon posting. Your continued use of the Website after modifications signifies acceptance of the amended policy.

14. Grievance Redressal

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Grievance Officer: