Terms & Conditions

Volt Nutrition Pvt Ltd (operating as Protein Balance) — proteinbalance.in

Welcome to proteinbalance.in (the “Site”), owned and operated by Volt Nutrition Pvt Ltd (“Volt Nutrition,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of the Site and the purchase of products offered by Protein Balance through the Site.

By accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with any of these Terms, you must not use this Site.

We reserve the right to modify these Terms at any time. Any modifications will be effective immediately upon posting. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.

1. User Eligibility and Account Management

1.1 Eligibility

To use this Site and purchase products, you must be at least eighteen (18) years of age and capable of forming a binding contract under Indian law. A minor may use the Site under the supervision of an adult parent or legal guardian who agrees to be bound by these Terms. By using the Site, you represent and warrant that you are of legal age to form a binding contract.

1.2 Account Creation

You may be required to create an account to access certain features or make purchases. When creating an account, you agree to provide accurate, current, and complete information.

1.3 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You agree to notify Volt Nutrition immediately of any unauthorised use of your account. Volt Nutrition will not be liable for any loss or damage arising from your failure to comply with this section.

1.4 Right to Refuse / Terminate Access

Volt Nutrition reserves the right to refuse access to the Site or terminate access granted to existing users at any time, without notice or liability, for any reason including technical problems, irregularities, misuse, or breach of these Terms.

2. Intellectual Property Rights

2.1 Ownership

All material on this Site, including text, images, designs, icons, photographs, video clips, graphics, interfaces, trademarks, logos, and service marks, are protected by copyrights and other intellectual property rights owned or licensed by Volt Nutrition Pvt Ltd. The brand name “Protein Balance” and the website “proteinbalance.in” are owned by Volt Nutrition Pvt Ltd.

2.2 Restrictions on Use

Material from the Site may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without our prior written permission. Modification of the Material or use for any other purpose is a violation of our copyrights and other proprietary rights.

2.3 Trademark Usage

Users are strictly prohibited from using any marks displayed on the Site without the express written permission of Volt Nutrition Pvt Ltd.

2.4 User-Generated Content

If you submit reviews, feedback, or content (including images, videos, or messages), you grant us the right to use such content on our website and marketing channels.

3. Product Information, Usage, and Disclaimers

3.1 Nature of Products

Products offered by Protein Balance are nutraceuticals and health supplements and are not a substitute for a balanced diet. As per FSSAI regulations, these products are classified as “foods” intended to provide physiological benefits and help maintain good health.

3.2 No Medical Advice

Information provided on this Site, including blogs, articles, guides, and other educational content, is for general informational purposes only and should not be considered medical, nutritional, or professional advice. Users are advised to consult a qualified healthcare professional before making dietary or health-related decisions.

3.3 Claims Restrictions

Our products are not intended to diagnose, treat, cure, or prevent any disease. Statements related to the body’s structure, function, or general well-being are allowed only if supported by generally accepted scientific data.

3.4 Usage and Warnings

Users are advised not to exceed the recommended daily usage of any product. Products must be stored out of reach of children.

3.5 FSSAI Compliance

All Protein Balance products comply with FSSAI regulations concerning ingredients, formulation, quality, and labeling, including adherence to the Indian Pharmacopoeia and ICMR Recommended Dietary Allowances. Hormones, steroids, and psychotropic substances are strictly prohibited in our products.

3.6 Product Variation

There may be minor variations in product appearance, packaging, or formulation within FSSAI tolerance limits. Individual results may vary and we do not guarantee specific health, fitness, or nutrition outcomes.

3.7 Disclaimers

• We are not responsible for any misuse of products or failure to follow recommended usage instructions.
• Any references to external studies or third-party sources are for informational purposes only.
• Any reliance on information provided on the Site is at your own risk.
• Educational materials provided with our products are for general informational purposes only and are not medical or professional advice.

4. Order Placement, Payment, Shipping, and Returns

4.1 Order Acceptance

Your placement of an order constitutes an offer to purchase products. All orders are subject to acceptance by Volt Nutrition. We reserve the right to refuse or cancel any order for any reason including product availability, pricing errors, or fraud prevention.

4.2 Payment

By providing payment information, you represent and warrant that you are authorised to use the designated payment method and authorise us to charge your payment method for the total amount of your order, including applicable taxes and shipping fees.

4.3 Shipping and Delivery

Deliveries may require a receipt signature. We take no responsibility for shipments signed by a person other than the person ordering the product. Delivery timelines are estimates and may vary due to external factors beyond our control.

4.4 Cancellation, Returns, and Refund Policy

Our detailed cancellation, return, and refund policies are available on the Site and are incorporated herein by reference. We are committed to full compliance with consumer rights as stipulated by the Consumer Protection Act, 2019.

4.5 Communication Consent

By placing an order or providing your contact details, you agree to receive transactional communications (order confirmations, shipping updates, support messages) and, where consent is provided, marketing and educational communications via email, SMS, or WhatsApp.

5. Limitation of Liability and Indemnification

5.1 Limitation of Liability

To the fullest extent permissible by applicable law, Volt Nutrition Pvt Ltd is not liable for any direct, incidental, consequential, indirect, or punitive damages arising from your access to or use of the Site. Everything on the Site is provided “as is” without warranty of any kind.

5.2 Indemnification

You agree to indemnify, defend, and hold harmless Volt Nutrition Pvt Ltd, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable legal fees, resulting from any violation of these Terms or any activity related to your account.

6. Prohibited User Conduct

You agree not to engage in any of the following:

• Transmitting unlawful, harmful, threatening, defamatory, obscene, fraudulent, or indecent material.
• Posting unsolicited promotional materials or advertising.
• Impersonating any person or entity or misrepresenting your affiliation.
• Tampering with computer source documents or hacking with a computer system.
• Introducing viruses or other malicious software.
• Accessing, downloading, or copying data without proper authorisation.
• Publishing private images of others without consent.
• Any acts of cyber terrorism as defined under the IT Act, 2000.

7. Governing Law and Dispute Resolution

7.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

7.2 Jurisdiction

The courts at Bengaluru, India, shall have exclusive jurisdiction in all matters arising from these Terms.

7.3 Grievance Redressal

In accordance with the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023, you agree to first exhaust our internal grievance redressal mechanisms before escalating complaints to consumer commissions or the Data Protection Board of India.

7.4 Alternative Dispute Resolution

We encourage alternative dispute resolution methods like mediation for efficient resolution of disputes.

8. Policy Amendments

Volt Nutrition Pvt Ltd reserves the right to update, change, or modify these Terms at any time without prior notification. Your continued use of the Site after any modifications signifies your agreement to be legally bound by the revised Terms.

9. Severability

If any provision of these Terms is found unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

10. Entire Agreement

These Terms constitute the entire agreement between the parties relating to the matters contained herein.

11. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us: